Shipping & Delivery

Order Processing Time

  •  It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 3-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Country

Estimated Delivery Time

Shipping Cost

Courier

Canada, USA

2-6 Business days

Free (orders over $60)

Fedex/DHL/UPS

France,Germany,ect

(see more at checkout)

7-10 Business days

 Free(orders over $60) Fedex/DHL/UPS

 Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays. 
  •  Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

Shipping time may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events.  If your order is delayed, please contact us via email yoseenhair@gmail.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

About Tax:

Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.

*All additional costs due to recent U.S. customs regulation changes will be fully covered by LUVME. Please shop with peace of mind — we wish you receive your dream wig very soon!

 

Additional Notes:

  • Local logistics deliver on business days (Mon. - Fri.).
  • Ensure your address is accessible and secure for delivery.
  • Keep your phone on, as carriers may contact you.
  • Your package may not require a signature.

 

Phone: +86 19050272819

Email: yoseenhair@gmail.com

Address: 3, Xinlian Tiandi, Liuxu District, Qingdao, Shandong